It's important to note, though, that Steam says you are online if the following conditions are met: The only suitable solution is to submit one request ticket describing the specific problem and wait patiently for a couple of hours.You are mostly correct. Users often submit multiple tickets, hoping to get a faster response, but end up decelerating the process more. They are swamped with request tickets regularly. Though the company is actively investing in upgrading its support service with better technology and increased staff, there is a long way to go. The numbers for Purchase and Billing Support and Game and Technical Support are usually within 10,000 per day. Depending on the number of requests, the waiting period can stretch as long as 10 hours.
Valve receives around 20,000 request tickets regarding account recovery and security every day. Refund requests are typically as high as 50,000 on an average day and generally resolved within an hour or two. The requests are categorized into four types: Refund, Account Recovery and Security, Technical Support, and Purchasing or Billing. New updates let customers see the number of active requests and the estimate of waiting time on the software.Īccording to the stats, the Steam support service receives about 50,000 to 100,000 request tickets every day.
Valve acknowledged this shortcoming of the software and tried to resolve it by providing more transparency about the steam support ticket system. Steam is one of the most popular gaming platforms but often receives complaints about its slow customer support service. Customers have complained about waiting over 3-5 days to receive a solution. More often than not, it takes longer to resolve your issues through steam support. The aforementioned statistics only reveal the typical period of response. How Long to Beat Diablo III (And Why)? Request Category Average Response Time Refund 1.35 to 1.99 hours Account Recovery & Security 2.38 hours to 10.74 hours Purchase & Billing Support 1.22 hours to 8.12 hours Game & Technical Support 1.12 hours to 18.50 hours Steam Support Statistics Requests regarding Purchase and Billing Support show the widest range of response, taking anywhere between 2.52 hours to 1.85 days. Game and Steam Technical support, on the other hand, can be managed as early as 1.65 hours but could often extend to 15.76 hours. While refund requests can be resolved within two hours, other requests show an inconsistent track record of responses.Īccording to Steam Support Stats, it takes anywhere between 2.43 hours to 10.84 hours to respond to Account Recovery and Security requests. The time required to respond to support tickets is inconsistent and depends on the category of request. The support service receives thousands of support requests regularly and is reportedly slow in response.
If you’re facing issues with Steam, whether technical, financial, or security-related, you might be wondering how long it takes to resolve it through customer support. You need to submit a ticket explaining the problem you’re experiencing and expect a support person to get in touch with you to help you out with your query. Anyone who’s facing issues with their Steam account or trouble with any Steam products can contact Steam Support. The platform has a personalized support service.